No Goods may be returned other than with prior agreement in writing of the Company. Prior to returning any Goods to the Company for any reason, the Customer must contact the Company to obtain a returns authorisation number ('RMA'). All Goods are returned at the Customer's risk and expense and should be undamaged by the Customer and in their original packaging. The Customer is responsible for returning Goods to the Company and for providing proof or delivery of such return. Appropriate precautions must be taken in respect of Goods classed as 'static sensitive'.
All Goods accepted for return should be returned for receipt by the Company within 30 days from the time of invoice. The Customer returning the Goods need to clearly quote the Customer's account number, order number and RMA.
Any Goods returned as 'unwanted' or 'incorrectly ordered' may at the discretion of the Company be subject to a restocking fee of 40% of the invoice value.
The Company expressly reserves the right to refuse the cancellation of any order for or return for credit of Goods supplied by the Company which are not in the Catalogue, are notified by the Company to be not-in-catalogue Good.
Returning a Product
Q: How do I return a product?
A: Please go to our online return a product request form to request a return materials authorisation (RMA) number. You will receive instructions on how to prepare your package for return once you receive the RMA.